Terms of Service (Adyjohns)

Website Use

By accessing or using the Adyjohns website, you agree to these Terms of Service and to comply with all applicable laws.

Adyjohns may update or modify these Terms at any time without prior notice. Continued use of the website after changes means you accept the updated Terms.

Product Information

We aim to ensure all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur.

Product colours, sizing, materials, and finishes may vary slightly due to manufacturing differences and screen display settings.

Products may also be updated, changed, or discontinued without notice.

Orders & Acceptance

All orders placed through Adyjohns are subject to acceptance and product availability.

We reserve the right to cancel or refuse any order at our discretion, including where errors, stock issues, or suspected fraud occur.

Orders must be fully paid before they are processed and dispatched.

Pricing

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

Prices may change at any time without notice. If a pricing error occurs, we may cancel or correct the order.

Intellectual Property

All website content including logos, branding, text, images, graphics, and product information belongs to Adyjohns or its licensors.

You may not copy, reproduce, modify, or distribute any content without written permission.

Permitted Use

This website is intended for lawful browsing and purchasing of Adyjohns products only.

You agree not to misuse the website, attempt unauthorised access, or interfere with its operation.

Returns Policy

All returns, exchanges, and refunds are subject to our Returns & Refund Policy.

Please review the Returns Policy before making a purchase.

Website Accuracy & Liability

We do our best to keep information accurate and up to date, but we do not guarantee that all content is free from errors.

To the maximum extent permitted by law, Adyjohns is not liable for any loss, damage, or inconvenience arising from use of this website.

Nothing in these Terms excludes rights under Australian Consumer Law.

External Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of external sites.

Security

We do not guarantee the website will always be free from viruses, interruptions, or technical issues.

Customers are responsible for maintaining safe browsing practices and device security.

Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be handled under the jurisdiction of the courts of Victoria.

Returns & Refund Policy (Adyjohns)

Important Information Before Returning an Item

All return requests must include proof of purchase, such as your order confirmation, invoice, receipt, or bank transaction.

Return Approval (Mandatory)

All returns must be requested and approved by Adyjohns before items are sent back.

Customers must contact our support team within 10 days of receiving their order to request a return, exchange, or store credit.

Returns sent without prior approval may not be accepted.

Change of Mind

We do not offer refunds for change-of-mind purchases or incorrect selections.

However, we may offer an exchange or store credit where the item meets return conditions.

Footwear Returns

Footwear must be returned in original, unworn condition, including the original shoe box and packaging.

Shoes must not show signs of wear or outdoor use. Items with marked, damaged, or dirty soles will not be accepted.

Please ensure the shoe box is protected during return shipping and not used as the sole outer packaging.

Clothing Returns

Clothing must be returned in original condition with all tags attached.

Items must be unworn, unwashed, and free from stains, marks, dust, hair, fluff, or any odours (including perfume or deodorant).

Items that do not meet these conditions may be rejected and returned to the customer.

Online Orders

All returns are handled online.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once approved, customers may receive:

  • An exchange (size or item)

  • Store credit

Store credits are issued as a discount code for future purchases.

Faulty or Incorrect Items

You may be entitled to a refund, replacement, or store credit if an item is:

  • Faulty or defective

  • Incorrectly described

  • Not what was ordered

If you receive a faulty item, please contact us immediately with photos and order details so we can assess the issue.

Once approved, we will provide instructions for return and resolution.

Non-Returnable Items

For hygiene and quality control reasons, certain items may not be eligible for return unless faulty. This includes worn, washed, or used products.

Contact Us

For any questions, support requests, returns, refunds, or general enquiries, please contact the Adyjohns support team via our website contact form below or customer support email (sales@adyjohns.online)